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Customer Service12 Article(s)

Outstanding ecommerce customer service is our specialty. Learn how to deliver support that sets your business above the competition.

eBay
Amazon

4 Alternatives to eDesk by xSellco

Compare xSellco’s eDesk vs. Zendesk, Freshdesk, Gorgias and Re:amaze, exploring top features...

Oct 08, 2020 Dot Separator 13 min read

eBay
Amazon

10 Ecommerce Helpdesks Compatible with eBay and Amazon

eBay and Amazon sellers looking for an ecommerce helpdesk once had few...

Dec 08, 2016 Dot Separator 6 min read

eBay
Amazon

Easier Customer Service for eBay & Amazon with Zendesk

For online sellers, providing great customer service for eBay and Amazon is...

Jun 27, 2016 Dot Separator 2 min read

eBay
Amazon

eBay and Amazon Mobile Apps: Answer Customers Faster

One of the most important things for ecommerce customer service is responding...

Mar 24, 2016 Dot Separator 5 min read

eBay
Amazon

Amazon and eBay Messaging with Zendesk

When our business really took off on eBay and Amazon, we faced...

Jan 05, 2016 Dot Separator 5 min read

eBay
Amazon

How to Get Your Amazon and eBay Email in Zendesk

Amazon and eBay email management can get out of hand quickly when you’re...

Dec 30, 2015 Dot Separator 2 min read

eBay
Amazon

What Happens to My Emails When Zendesk Goes Down?

December 17, 2015: a day that will live in infamy. For about...

Dec 17, 2015 Dot Separator 1 min read

eBay
Amazon

The Top 5 Benefits of Relationship Marketing

It seems like everyone’s talking about the benefits of relationship marketing. But...

Oct 20, 2015 Dot Separator 2 min read

eBay
Amazon

5 Steps to Creating a Good Ecommerce Return Policy

Many shoppers are still nervous about buying online. They worry the seller...

Oct 13, 2015 Dot Separator 3 min read

Amazon

A Quick Guide to Amazon Seller Return Policy

Amazon seller return policy seems convoluted at first. They have different policies...

Oct 06, 2015 Dot Separator 3 min read

eBay
Amazon

4 of Our Best Online Customer Service Tips

We’ve been selling online via eBay, Amazon, and our own websites for years...

Sep 29, 2015 Dot Separator 4 min read

eBay
Amazon

Why Did You Create ChannelReply?

A question we get asked all the time is "Why did you...

Aug 17, 2015 Dot Separator 4 min read